You may have the right, in accordance with applicable law on your country/region of residence, to request access to, deletion, correction, and portability of your information that we have collected or information that you have provided to us through the use of the App.
2. INFORMATION WE COLLECT ABOUT YOU
Information that you provide to us.
You may choose not to disclose certain personal information to use our App; however, in such case, you will not be able to enjoy certain features of our App.
We will collect any information that you provide to us when you:
access certain features or functions in our App that require personal information;
choose to link your accounts described in paragraph 2.1.2 (a), for purposes of saving your data and transferring it or accessing it between devices;
make an inquiry, provide feedback, or make a complaint via email or our customer support site; and
submit correspondence to us via post, email, or our customer support site.
The information you provide to us when you use our App will include (depending on the circumstances):
Account of other services linked with our App. You may link your Google, or Apple ID Account (iOS users only) in order to transfer your saved data. Linkage to a Google Account will provide your first and last name, the URL of icon images and your email address, but such information will not be stored by us or used in the data transfer. Please also refer to the respective third parties’ privacy policies.
Identity data. Country or region where you are located and date of birth; and
Player profile data. You may also provide a username (ID) and language preferences.
NOTE: Do not use your real name, initials, or other customer-identifiable information in a ID. This includes:
・ Any in-game ID, passwords, et cetera
・ Inquiry information
・ Any other personal information
Information we collect about you.
Transactional data. We will collect information related to your purchase transactions through our App, including the date and time, the amounts charged, and other related transaction details;
Information contained in correspondence. We will collect any information contained in any correspondence between us. For example, if you contact us for customer support, we keep a record of that correspondence;
Technical data. We will collect certain information about how you use our App and the device that you use to access our App, even where you have not created an account or logged in. This might include your geographical location, device information (such as your hardware model, operating system information, unique device identifiers, terminal identifier, advertisement identifier, terminal information, terminal setting information, et cetera), advertising ID (in apps that display advertising), unique player identifiers, such as a support ID and key or transfer password, player ID, player key, access key, the data transmitted by your browser (such as your IP address, time zone settings, access status / HTTP status code, language settings, and time zone settings referral source), information about your interactions with the App, including time- and date-stamped information such as page views, requests, number of sessions, number of downloads, users’ game progress, and gameplay-related data including game errors, in-app purchases, length of visit to the App, keystroke logs, and similar information. This information may be collected by a third-party analytics service provider on our behalf and/or may be collected using cookies or similar technologies. For more information on cookies, please read paragraph 6 below;
App permissions. We may request permission to access apps and certain features on your device.
Text communications and reports on inappropriate conduct. We will retain a record of your text communications through our App for the limited use of investigating compliance with user terms based on user reports. We also record your report on inappropriate conduct through our App, for the same purpose. Your information related to text communications and reports will not be used for any purpose other than investigating compliance with App terms.
3. HOW WE USE INFORMATION ABOUT YOU AND RECIPIENTS OF YOUR INFORMATION
We will use your information for the purposes listed below either on the basis of:
performance of your contract with us and/or the provision of our services to you;
your consent (where we request it);
our need to comply with a legal or regulatory obligation; or
our legitimate interests.
We use your information on the above basis (see paragraph 3.1), including for the following purposes:
To provide access to our App. To provide you with access to our App in a manner convenient and optimal and with personalized content relevant to you and to allow you to have a record of your gameplay within the App;
To allow you to access certain App features. To enable you to access features such as in-App purchases and gameplay;
To enable you to play with other players. We will use the information you have provided (such as your ID and language settings) to enable you to play with other players;
To process and facilitate transactions between us. We will use your information to process transactions and payments, and to collect and recover money owed to us;
User and customer support. To provide customer service and support, deal with inquiries or complaints about our App, provide balanced and ongoing gameplay (for example, to match players with similarly skilled players or computer-controlled players), and to share your information with our App developers, IT support provider, and payment services provider as necessary to provide customer support;
To send push notifications or questionnaires. To send you push notifications or questionnaires about your use of our App, our news, events, new App features, products, or services that we believe may interest you, subject to applicable laws and regulations. To stop receiving push notifications, you can update your preferences in your device settings;
Analysis. To use data analytics to improve our App, products/services, marketing, customer relationships, and experiences;
Fraud and unlawful activity detection and prevention. To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity, including identity fraud; to protect the rights and property of YRSOFT, our agents, our customers, and others, including to enforce our terms, policies, rules, and agreements; to protect the safety and security of any person; and/or to protect the safety and security of YRSOFT’s and our partners’ services, websites, and applications;
Compliance with policies, procedures, and laws. To enable us to comply with our policies and procedures and to enforce our legal rights, or to share your information with our technical and legal advisors, and to comply with laws or respond to lawful requests and legal process, including, for example, complying with a court order or subpoena.
If you are in the EU or the United Kingdom and have any concerns about our processing, please refer to details of “The Rights of Users in the EU or the United Kingdom” in paragraph 8 below.
4. WHO WE MIGHT SHARE YOUR INFORMATION WITH
In connection with the purposes and on the lawful grounds described above, we will share your personal information when relevant with third parties, such as:
App users that you play. Other App users who you play with, who are based both inside and outside your country/region of residence;
Ad network. If integrated with your version of the service, service providers that deliver information to you via ad network system regarding YRSOFT’s current or future products and services.
Other third parties (including professional advisers). Any other third parties (including legal or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies) based in the UK, USA, Japan, and other countries/regions to enable us to enforce our legal rights, or to protect the rights, property, or safety of our employees, or where such disclosure may be permitted or required by law.
5. USE OF INFORMATION COLLECTION MODULES FROM THIRD PARTIES
[Push Notifications] Google Inc. (Google Firebase)
6. COOKIES AND TRACKING
7. HOW WE LOOK AFTER YOUR INFORMATION AND HOW LONG WE KEEP IT FOR
We use appropriate technological and operational security measures to protect your information against unauthorized access or unlawful use.
We will retain your information for as long as is appropriate to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes, such as for legal compliance and enforcement purposes, and for resolving disputes. Actual retention periods depend on a variety of factors such as the type of product, the type and sensitivity of the data, business needs, customer expectations and needs, the types of available user controls, and the form in which the data is stored.
We will delete your information when it is no longer needed to be retained in light of the purpose of use. If applicable, your information printed out in sheets shall be shredded by paper shredders or destroyed by way of incineration, and your information saved in electronic file formats shall be deleted with the use of technical methods in which records cannot be restored.
8. THE RIGHTS OF USERS IN THE EU OR THE UNITED KINGDOM
If you are in the EU or the United Kingdom, you have certain rights with respect to the information that we hold about you, including:
the right to be informed of the ways in which we use your information, as we seek to do in this Privacy Notice;
the right to ask us not to process your personal data or to limit or cease processing or erase information we hold about you;
the right to request access to the information that we hold about you (or request that we transfer this to another service provider where technically feasible) in a structured, commonly used, machine-readable format, in certain circumstances;
the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect;
the right to withdraw your consent for our use of your information in reliance of your consent;
the right to object to our using your information on the basis of our legitimate interests, and there is something about your particular situation which makes you want to object to processing on this ground; and
the right to lodge a complaint about us with the UK Information Commissioner’s Office (https://ico.org.uk/), you are also able to lodge a complaint with the relevant authority in your country/region of work or residence.
Please note that we may need to retain certain information for our own record-keeping and research purposes. We may also need to send you service-related communications relating to your user account even when you have requested not to receive marketing communications. There may be exceptions to these rights in certain circumstances, and where you cannot exercise a right due to an exception, we will provide that explanation. You may exercise your rights above by contacting us from our website. To stop receiving push notifications, you can update your preferences in your device settings.
9. THIRD-PARTY LINKS
Our App may include links to third-party websites, plug-ins, and apps. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites, plug-ins, and apps and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy notice of every third party you visit.
10. WHAT TYPES OF INFORMATION DO WE COLLECT ABOUT CHILDREN?
If a user has indicated that they are a child when trying to use our App, we will direct the child to a different experience within our App that lets a child use our services much like any other user but that does not allow any additional personal information (as defined under COPPA) to be collected.
We collect only a subset of the personal information above when a user identifies themselves as a child, including username and unique identifiers. Children can use our App, view content, and enjoy many features without collection of any personal information (as defined under COPPA) and where consent of the parent is required by law, we will request it.
11. ADDITIONAL PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS
This section provides you with additional disclosures required under California law.
If you are a California consumer whose personal information is collected through the App (“customer”), the California Consumer Privacy Act (“CCPA”) provides you with certain rights in respect to that personal information. In particular, you have a right to request that companies provide you with the following information:
The categories and specific pieces of personal information we have collected about you;
The categories or sources from which we collect personal information;
The purposes for collecting and using personal information;
The categories of third parties with which we share personal information;
The categories of personal information disclosed about you for a business purpose.
You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions. Additionally, you have a right not to be discriminated against for exercising any of these rights.
You may exercise your rights above by contacting us through our website. If you submit a request, we will require you to verify your identity where, if feasible, we may match your identification information with personal information we have about you, depending on the type of request made and verification measures proportional to the risk of the personal information involved with the request(s). There is no reasonable method by which we can verify your identity to the degree of certainty required by law for certain pieces of personal information, for example: unique identifiers such as cookie IDs, device ID, and IP address (where that information is not held by us in connection with directly identifiable information). There may be exceptions to these rights in certain circumstances, and where you cannot exercise a right due to an exception, YRSOFT will provide that information. YRSOFT will use reasonable efforts to fulfill your request within the response times of the applicable laws.
YRSOFT does not sell your personal information as defined by the CCPA and has not done so in the past 12 months.
In addition to the purpose in which your personal information is shared with other third parties (including professional advisers) in Section 4.1 (c) and 5 above, sharing includes sharing for business purposes that require access to our systems that hold personal information (such as supplying cloud data storage, maintaining the security of our systems, and providing customer support). In the past 12 months, we have disclosed to vendors all of the categories of personal information described in Section 2.
California Civil Code Section 1798.83 permits customers who are California residents to request certain information regarding disclosure of personal information to third parties for their own direct marketing purposes. We do not share our customers’ personal information with unaffiliated third parties for their own direct marketing purposes without your consent. For inquiries about our disclosure policy, please contact us through our website.
12. DATA PROTECTION OFFICER
If you wish to contact our Data Protection Officer, please use the following details:
Attention: Data Protection Officer
Address: 10, Jukjeon-ro, Uichang-gu,
Republic of Korea
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by updating your profile account information or contacting us via our website.